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Networking Know-How: How to Get Through to the Busiest of People When you are job hunting, sometimes the most frustrating part is just getting your foot through the door to let the right people know that you are out there and available for work. Companies can be like members-only clubs; they tend to be a little distrustful of cold callers and most executives advise their assistants to run interference for them on the phone so they do not get stuck having a protracted conversation with someone they just aren’t interested in doing business with. The thing is that to get an interview, these people can be the very same people you need to talk to. How do you get these busy people to clear some time off in their busy schedule to speak to you? First things first – you have to get the right attitude. If you want busy people to make time to talk to you, you have to present yourself in a way that makes them feel like you are worth the time investment. The trick here is that you have to do this by phone, and often, you have to first convince an operator or personal assistant that your call is one worth putting through to the boss. Your phone etiquette and vocal confidence will be the key here. Consider you basic phone manners first. Instead of launching right into what you want, respond to the greeting of the person who answers the phone with a hello of your own. Animate your voice and always remember that simply saying “please” and “thank you” can go a long way. Be the kind of caller that you would want to talk to if your job was answering the phone all day. People will respond to your positive attitude with a positive attitude of their own. Next, consider your confidence level on the phone. Do you tend to get tongue-tied and stumble over your words? That kind of delivery from you will set all the warning bells ringing on the other end of the phone, and you will find the person with whom you wish to speak always “out of the office.” Instead, work on sounding like you are confident that it is a forgone conclusion that you will get to speak that busy person you want to talk to. Be confident that what you have to say is something that is worth hearing. It may help to write out a framework of what you will say and practice a few times so you sound relaxed and composed when you make that call. Once your attitude is right to make the call, you can then employ a few tricks of the trade for getting through to those busy people. Instead of giving away too much up front, start your call by asking if the person with whom you need to speak is in. If the answer is yes, then you can remove on potential “excuse” for not putting your call through. If your call can’t be taken at that time, skip the message. Let the PA or operator know that you will call back again. That way you have a legitimate reason to keep calling. Of course, you might have to keep calling and calling, and that assistant might start knowing the sound of your voice. If you keep speaking to the same person, it’s time to open up with some person details. Let them know your name, why you’re calling, and if someone referred you, who that person is. Developing that personal relationship can help you get your call through to the boss. Last but not least, don’t give up. Busy people are, well, busy, and not necessarily avoiding your call. Persistence pays off, so keep on calling until you get through.

Copyright Infringement Play It Safe: Making Sure You're Not Committing Copyright Infringement Copyright infringement is not an easy thing to explain. While it may seem as simple as not using someone else’s work, it’s not that easy. Thanks to the Electronic Frontier Foundation, and many other organizations, we have the ability to use others’ works – as long as we use it under ‘fair use’ laws. So what does fair use have to do with copyright infringement, and how can you utilize it? Fair use laws are the conditions in which you can use a copyrighted work without having to pay someone royalties. This includes when you use a copyrighted work for educational or instructional uses, criticism of the work, commentaries on the work, news reporting about the work, teaching on the work (including multiple copies for classroom use), scholarship uses, and research. This is talked about fully in Section 107 of the Copyright Code (commonly called Fair Use) and is available for you to read at your local library. Copyright Infringement in day-to-day life Sometimes, if you’re writing a paper for work or school, or if you are creating a Power Point presentation, you need to use someone’s work that is already in copyright. So how do you use it without committing copyright infringement? All you have to do is ask – the worst they can say is no, right? But, if they do say no, there are several items in the public domain which may help you to finish your project without having to commit copyright infringement. What is the public domain, and how does it relate to copyright infringement? Material that is not copyrighted is considered in the public domain – you cannot commit copyright infringement on works in the public domain. These works include things that the copyright has expired on, or is not copyright-able – such as government publications, jokes, titles, and ideas. Some creators (writers, musicians, artists, and more) deliberately put their work in the public domain, without ever obtaining copyright, by providing an affiliation with Creative Commons. Creative Commons allows people who create materials to forfeit some, or all, of their copyright rights and place their work either partially or fully in the public domain. So, how do I ensure I’m not committing copyright infringement? First of all, if you’re going to use someone else’s material, you may want to check the public domain to see if something is suitable for use, instead of trying to use someone else’s copyright. However, if you can’t find something suitable (and you can’t create something yourself), the next best thing (and your only legal course of action) is to find a piece that is in copyright, and contacting the copyright holder. When you contact the copyright holder, make sure you tell them what you want to use their piece for – whether it’s for your blog, podcast, or report – and ask them if you can use it. You may have to pay royalties, or an attribution in your piece, or a combination of both. The creator may also place many limitations on when and how you can use their material. Follow all these instructions they give you, and you’ll be free and clear to use their work as you want. Once you have permission to use a copyrighted work, you need to make sure you stay within the agreed-upon boundaries - if you veer outside their agreed terms, you may open yourself up for a copyright infringement lawsuit – which can be nasty, costly, and time consuming. If you’re in doubt, before contacting the copyright holder, contact a copyright lawyer to ensure you’re following the law – and protect yourself!

Assistance on Filling Out those Online Forms for the Free Stuff So, you’ve found a great freebie online, or a free trial of some service you have been wondering about, but the form you have to fill out has left you scratching your head. Sometimes the paperwork involved in getting some free stuff can seem a bit like applying for a mortgage or filling out your life insurance policy, and in fact, many people decide the freebie isn’t worth it after all when they’re facing down an intimidating form to fill out. The good news is that you don’t have to miss out on the free stuff just because the form leaves you a little perplexed. This guide will walk you through filling out these online applications, even if this is your first trip around the Internet. Once you get the hang of things, you’ll be filling out these forms in no time at all. First things first: once you have the form open on the screen in front of you, you have to move your mouse so that the cursor sits in the very first empty space on the form, and then click the mouse once. Some forms will automatically place your cursor there when you open them, but if you are not sure, moving the mouse there and clicking won’t hurt anything at all. All you have to do now is start typing, filling in the information they ask for in that field. Filling out the form the entire form is merely a repetition of this process. Of course, you have to be able to move between the fields easily so you can fill in the rest of the form. On some online forms, the cursor will move automatically when you have finished filling in a field, which makes life easy on you, but others do not. To manually move between fields, all you have to do is either hit the “tab” key on your keyboard or use your mouse to move the cursor to the next field, just like you did to start typing in the first field. Hitting “enter” may seem like a natural thing to do, and while it can work on some forms, other forms will submit themselves when you hit enter, meaning you will have submitted a blank form. It is best to stick to “tab” or your mouse to be on the safe side. This technique should allow you to navigate a freebie form fairly easily. There are a few other things you may see on a form that you have to know how to handle. You may be asked to “check” a box or indicate in a little circle (called a radio button) that you accept the company’s privacy policy or some other thing. To do this, all you have to do is move your cursor over the box or circle and click – the check or the dot will then appear. This can also be handy when forms ask for a billing address and a shipping address - if they are the same, you can tick a box stating so and avoid having to type the same thing twice. If a form has several pages, be careful to save your changes for every page as you move along. Usually there will be a button to click at the bottom of the page that allows you to save the work you have done. Especially long forms usually have some kind of side navigation that lets you skip around from section to section instead of moving through the form systematically – this can be helpful if you need to find some info for one section, but want to take care of all of the other work first. Most forms are reasonably user friendly and contain info to walk you through the process. If you get stuck, look for a help icon on the page – this info should clear up any questions you may have.